Privacy Policy

1. Who We Are

Avera Homes is a brand operated by GW Consulting Co., Ltd. For personal data processed in connection with the Avera Homes website and business, GW Consulting Co., Ltd. acts as the relevant data controller unless another party is identified for a specific processing activity.

Company

GW Consulting Co., Ltd.

Company Registration No.

0125568028051

Registered Office

53/18 Moo 6, Sao Thong Hin, Bang Yai, Nonthaburi, Thailand

Privacy Contact

hello@avera-homes.com

This Privacy Policy explains how we may collect, use, disclose, store and otherwise process personal data in connection with the Avera Homes website and real-estate services.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• identity and contact information, such as your name, email address, telephone number and preferred method of communication;
• property requirements, such as preferred location, property type, budget, size, purchase or rental preferences and move-in timing;
• seller, landlord and property information provided when asking us to market, sell, rent or manage a property;
• information contained in enquiries, messages, appointments and other communications with us;
• transaction or service-related information where necessary to assist with a property enquiry or transaction;
• technical information associated with use of the website, such as IP address, browser and device information, pages visited, timestamps, referrer information and cookie or similar identifiers, depending on the website configuration and your consent preferences; and
• any other information you voluntarily provide to us.

3. How We Collect Personal Data

We may collect personal data directly from you when you use the website, submit an enquiry or other form, contact us, request property assistance, arrange a meeting or otherwise communicate with Avera Homes.

We may also receive relevant information from property owners, developers, business partners, service providers or other parties involved in a property enquiry or transaction, where permitted by law.

Certain technical information may be collected automatically when you access the website, subject to the website's cookie and consent settings.

4. Why We Process Personal Data

We may process personal data:

• to respond to enquiries and communicate with you;
• to understand your property requirements and identify potentially suitable properties;
• to assist owners, sellers and landlords with property-related enquiries and services;
• to arrange viewings, meetings and introductions;
• to facilitate communication among relevant parties involved in a property enquiry or transaction;
• to operate, maintain and secure the website;
• to troubleshoot technical issues;
• to understand website usage and performance where analytics have been permitted;
• to prevent misuse, spam, fraud or security incidents;
• to comply with legal, regulatory, accounting and record-keeping obligations;
• to establish, exercise or defend legal claims and protect legitimate business interests; and
• to send marketing or promotional communications where permitted by law and, where required, with your consent.

5. Legal Bases

Depending on the circumstances and applicable Thai personal-data law, processing may be based on one or more lawful grounds, including your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, and legitimate interests where those interests are not overridden by your rights and interests.

Where consent is the basis for processing, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal.

6. Enquiries Submitted Through the Website

When you submit an enquiry through the Avera Homes website, the information entered into the form is transmitted to our systems and stored for the purpose of responding to and managing your enquiry.

This may include your name, email address, telephone number, preferred communication method, property interest, property requirements and any information contained in your message or enquiry.

Authorised persons may access enquiry information through Avera Homes' internal property and enquiry management system.

Where you provide an email address, we may send an automated confirmation acknowledging receipt of your enquiry. Such messages are service-related communications and are not, by themselves, marketing communications.

7. Website and Email Hosting

The Avera Homes website and business email services are hosted by Hostinger using hosting infrastructure provided through thewhizkind. As the technical service provider, thewhizkind has technical access to the website and email infrastructure where necessary for maintenance and technical support.

8. Technical Maintenance

The technical development, maintenance and administration of this website is carried out by:

Any access to systems or personal data in connection with these services is limited to what is necessary for the respective technical purpose.

9. Google Analytics

Subject to your consent preferences, this website may use Google Analytics to help us understand how visitors use the website and to improve its performance and content.

Google Analytics may process information such as:

• pages viewed;
• interactions with the website;
• approximate geographic information;
• device and browser information;
• referral information;
• timestamps and session information; and
• technical identifiers associated with the browser or device.

Google Analytics is intended to be activated only where the visitor has provided the required consent through the website's consent mechanism.

Where available and appropriate, privacy-enhancing configuration options should be used.

Google may process information on servers located outside Thailand. Further information about Google's processing practices is available through Google's own privacy information.

10. Consent Management

A consent banner is used to allow visitors to decide whether optional analytics technologies may be activated.

Depending on the website configuration, visitors may be able to:

• accept optional analytics;
• reject optional analytics;
• adjust their consent preferences; and
• change or withdraw their decision later.

The visitor's selected consent status may be stored locally or through another technically necessary mechanism so that the website can remember the choice.

Technologies necessary to remember privacy preferences or provide essential website functionality may operate independently of consent for optional analytics, where permitted by applicable law.

11. Cookies and Similar Technologies

The website may use cookies, local storage and similar technologies for purposes such as:

• providing essential website functionality;
• maintaining security;
• remembering consent preferences; and
• measuring website usage where analytics have been accepted.

Optional analytics technologies should not be activated before the required consent has been obtained.

Further information about the technologies actually used by the website may be provided through the consent interface or a separate Cookie Policy.

12. Email Communications

Where you contact Avera Homes or submit an enquiry, email services may be used to respond to you and to send service-related messages, including confirmation that an enquiry has been received.

Email communications necessarily involve the processing of information such as sender and recipient addresses, message content and technical delivery information by the relevant email infrastructure providers.

Marketing communications, where used, are handled separately and sent only where permitted by applicable law.

13. External Links, Messaging Services and Social Networks

The website may contain links to external websites, social networks or third-party communication services, including services such as LINE, WhatsApp and WeChat.

When you choose to follow such a link or contact Avera Homes through an external service, you leave the Avera Homes website and the relevant third party may process personal data according to its own terms and privacy practices.

Depending on the service, this may include information such as your account or profile information, telephone number, message content, device information and technical identifiers.

Avera Homes does not control the independent processing carried out by these third-party services. Visitors should review the relevant provider's privacy information before using such services.

14. Sharing Personal Data

Where reasonably necessary for the purposes described above, personal data may be disclosed to appropriate recipients, including:

• property owners, sellers, landlords or prospective counterparties;
• property developers and other real-estate partners;
• professional advisers and service providers supporting a transaction or our business operations;
• website hosting, database, IT, maintenance, communications and analytics providers;
• providers used to deliver email or other communications; and
• government authorities, regulators, courts or other parties where disclosure is required or permitted by law.

We do not disclose personal data to unrelated parties merely for their independent use unless there is an appropriate legal basis.

15. International Transfers

Some technology, communications, analytics or service providers may process or store data outside Thailand.

Where personal data is transferred internationally, we will seek to use appropriate measures as required by applicable law.

16. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage enquiries, maintain appropriate business records, comply with legal or regulatory requirements, resolve disputes and establish or defend legal claims.

Retention periods may therefore vary depending on the type of information and the nature of the relationship.

When personal data is no longer required, it will be deleted, destroyed or anonymised as appropriate.

17. Security

We use reasonable organisational and technical measures intended to protect personal data against unauthorised or unlawful access, use, alteration, disclosure, loss or destruction.

These measures may include access controls, authentication mechanisms, encrypted transmission, technical security controls, restricted administrative access and appropriate backup procedures.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

18. Your Rights

Subject to the conditions and exceptions under applicable Thai law, you may have rights in relation to your personal data, including:

• requesting access to and a copy of personal data;
• requesting correction of inaccurate or incomplete data;
• requesting deletion, destruction or anonymisation where applicable;
• requesting restriction of processing in applicable circumstances;
• objecting to certain processing;
• requesting data portability where applicable;
• withdrawing consent where processing is based on consent; and
• lodging a complaint with the competent Thai personal-data protection authority.

To make a privacy request, please contact hello@avera-homes.com. We may need to verify your identity before acting on a request.

19. Third-Party Websites

Links to third-party websites are provided for convenience. Once you leave the Avera Homes website, the relevant third party's privacy practices apply.

Avera Homes / GW Consulting Co., Ltd. does not control the content, availability, security or privacy practices of independent third-party websites and services.

20. Changes to This Policy

We may update this Privacy Policy when our services, website practices, technology or legal requirements change.

The current version and effective date will be published on this page.

21. Contact

For questions about this Privacy Policy or the processing of personal data, please contact: